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Frequently asked questions

Your username is your e-mail address. Your account is created by your organization's administrator, who sends you an invitation to choose your password. Administrators also receive a code by e-mail at each sign-in.

On the sign-in page, click "Forgot your password?" and follow the link you receive by e-mail. After 5 wrong attempts the account is locked for 15 minutes.

Yes. Every completed lesson is saved: you can sign out, change device and resume later where you left off.

Each quiz has a pass mark and sometimes a limited number of attempts, shown on the result page. Questions may be drawn at random from a question bank at each attempt.

As soon as every lesson is completed and the final test passed, the certificate is generated automatically. You receive it by e-mail and find it under Certificates.

Scan the QR code printed on the certificate or open its verification link: the page says whether it is valid, revoked or unknown.

Only your organization's trainers and administrators see your progress and results. No learner list is public.

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